Shipping

Thank you for choosing Fenceweb Inc. for your fencing needs! We value your trust and are committed to providing a seamless experience.

Order Confirmation

Please double-check your order for accuracy. Fenceweb Inc. is not liable for errors in product selection, incomplete shipping addresses, or incorrect contact details. Any additional fees resulting from these errors will be the customer’s responsibility. If you have any questions, reach out to our experienced team before finalizing your order. We aim to ensure accuracy from the start!

Processing Time

Orders require at least 24 hours for processing, excluding weekends and holidays. During this time, orders are placed on hold for review. If additional details are needed, our team will contact you promptly.

Estimated Lead Times

Lead times depend on product availability. All estimates exclude weekends and holidays. For exact delivery times, please contact us 214 878 1900.

In-stock items with expedited shipping are dispatched within 24-48 hours.
Non-stock small items typically ship within 1-5 business days via parcel carriers.
Bulk fence orders usually ship within 1-3 weeks.
Custom or special-order items may require 4-6 weeks or more.
Lead times are subject to change and do not include shipping duration.

Delivery Expectations

Recipient Presence Required

Someone must be available to receive the shipment. Carriers typically notify recipients before delivery. Failure to accept delivery in a timely manner may result in additional storage fees.

Unloading Responsibilities

The recipient is responsible for unloading shipments. Large orders may necessitate appropriate equipment, while smaller shipments can typically be managed manually.

Site Accessibility

Ensure that the delivery location is accessible to trucks and trailers transporting your order. A commercial address with unloading capabilities is preferred for large shipments.

Special Delivery Arrangements

Additional services like lift gate usage, remote area delivery, and restricted access delivery must be coordinated before placing an order. These services are not included in standard freight costs and may incur additional charges. Customers are responsible for arranging and covering these costs.

Reporting Issues with Delivery

Upon arrival, inspect your shipment and note any damages or missing items on the Bill of Lading or delivery receipt. Customers must report damages and submit claims directly to the carrier. Failure to do so may result in denied claims. Our team is available to assist if needed.

Shipping Cost Advisory

All orders are subject to confirmation. While rare, additional shipping fees may apply due to factors such as weight, dimensions, or location. If any extra costs arise, we will contact you for approval before proceeding with order processing.

Thank you for your business! We look forward to serving you.